Golden State Foods

Dispatcher- Night Shift

Location US-TX-Frisco
Job ID
2020-5650
Category
Transportation

Overview

This is a NIGHT SHIFT position that will likely require working over weekends and holidays.

 

Shift hours/days for each position will vary. The team covers 5 pm to 5 am for the week. Shifts will be staggered.

 

JOB SUMMARY:

 

This position is part of our new Operations Command Center, in our headquarters in Frisco, Texas. You will leverage fleet management tools and industry best practices to support our driver network across (approximately 1,200 drivers from 25 distribution centers in the U.S.). Support includes but is not limited to: breakdowns, store delivery, device troubleshooting and general driver/transportation support.

 

Responsibilities

ESSENTIAL FUNCTIONS:

  • Receive real time communication from drivers, and provide a plan of action to ensure highest quality of service to the customer. (40%)
  • Reviews, audits and prepares plan versus actual and exception reports for Roadnet and XRS information. Creates nightly recaps, daily supervisor hand-offs, and updates call logs. (20%)
  • Responsible for real time monitoring of the QCD fleet and supporting distribution centers across the U.S. while tracking fuel, mileage and service time. (20%)
  • Present detailed reports, dashboards and scorecards to assist management in optimizing productivity, improving service to the customer and driving cost savings (10%)
  • Performs other related and assigned duties as necessary. (10%)

Qualifications

DESIRED QUALIFICATIONS: Education and experience equivalent to:

 

Experience:

2 to 3 years of work experience in transportation or food distribution, including driver interaction

 

Knowledge, Skills and Abilities:

  • Supervisory concepts and techniques
  • Microsoft Word and Microsoft Excel software applications
  • Distribution of food product
  • Roadnet, XRS, iBright and/or other similar systems
  • Driver dispatching, scheduling and routing
  • DOT regulations, policies, and procedures
  • Relevant safety policies, practices and procedures
  • Strong written and verbal communication
  • Actionable problem solving

 

Skill and ability to:

  • Support a diverse workforce of up to 200 drivers from our centralized support center
  • Troubleshoot delivery issues to support customers and communicate and service issues
  • Interpret transportation operations anomalies and identify appropriate solutions
  • Prepare administrative and technical documents and reports
  • Work effectively in a fast paced business environment, with a focus on high levels of quality and customer service
  • Must be able to work overnight, weekends and holidays
  • Act in accordance with GSF’s Creed and Values

 

LEADERSHIP/MANAGEMENT RESPONSIBILITY

Support delivery drivers throughout our distribution network via our centralized support center.  Supporting overnight delivery operations with significant impact on QCD customer relations.

 

PERFORMANCE CATEGORIES

  • Providing driver network overnight support and actionable answers to ensure driver safety, company savings and highest quality of service to the customer
  • Providing detailed communication, insight and reporting to local leadership
  • Customer engagement
  • Teamwork within the department and collaboration with drivers, local leaders and peers
  • Safety of drivers and helpers

 

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