ABOUT GOLDEN STATE FOODS

Golden State Foods is a distinguished leader in the foodservice industry, offering an extensive array of products and services to a diverse clientele. Rooted in the values of quality service and integrity, we are dedicated to creating a supportive and inclusive atmosphere where employees can advance, innovate, and contribute to our ongoing success.

ABOUT THE JOB

The IT Asset Management Specialist will manage physical assets, including device tracking, maintenance, management, repairs, and ordering. Support systems analysts and tech teams with day-to-day issue resolution and movement of devices. Maintain inventory and keep cycle counts. 

WHAT YOU'LL DO

Be on-site and in-office during normal business hours. Limited after-hours support for severity 1 issues only. 

Essential Responsibilities 

• Daily RMA processing using GSF standard operating procedure and ServiceNow 

• Daily Asset Purchasing approvals and management 

• Asset receiving and reconciliation. 

• Managing hardware assets Inventory using SOTI, Avalanche, Asset Panda, Meraki, and ServiceNow HAM. 

• Manage asset inventories, including stocking, just-in-time ordering, redeployment, replenishment, cycle counts, receiving, and other essential asset management functions across 30 locations. 

• ServiceNow ticket management for device failures or repairs. 

• Reporting on device inventory, RMAs, and asset reclaim, to improve process. 

• Collaborate with the IT and operations team to define asset workflow requirements. 

• Partner with a ServiceNow developer to develop SNOW workflows and publish production. 

• Manage asset deployments and reclaims (e.g., new hire/termination asset processes). 

Device Management 

• Assess the device operating system and provide recommendations. 

• Support ongoing projects with device preparation and staging. 

• Upgrade devices with the latest firmware. 

• Experience with ticketing standards, practices, and workflows (ServiceNow, Jira, DevOps). 

• Act as point person for all mobile devices, iPads, wireless printers, label printers, headsets, chargers, VoCollect, etc. 

• Experience with RF devices/technologies related to WLAN and Bluetooth testing. 

Asset Management 

• Experience with inventory and asset control methods, excellent organizational skills. 

• Track and manage the movement of assets between facilities. 

• Familiarity with IT governance processes to track equipment. 

• Manage, enhance, and socialize the repair and return processes.  

• Partner with IT to manage device maintenance contracts based on reports of active devices. 

• Work with teams on equipment needs and create reports on counts and statuses. 

• Recommend purchase strategies for equipment that have End of Life, End of Service, or out of warranty. 

Training and Documentation 

• Develop documentation for RMA Process. Engage with the workforce to promote awareness of the program. 

• Develop user setup and configuration training manuals to streamline the deployment of new ServiceNow workflows, devices, and implementations. 

• Train other team members in device standards, processes, and methodologies. 

Applications Support 

• Train on ServiceNow platform including Hardware Asset Management.  

• Recommend changes and upgrades that will optimize the use of SNOW-HAM 

• Adaptability to learn business applications used on devices (ex. Red Prairie, VoCollect, Microsoft Dynamics 365).  

• Able to learn and use software tools to support device and asset management including ServiceNow HAM, Panda, StageNow, SOTI, Avalanche, SplashTop, and VoCollect. 

Work Ethic and Communication Skills 

• Ability to work independently with limited supervision. 

• Able to communicate effectively with team members. 

• Desire to contribute to a highly collaborative team with enthusiasm and a positive attitude. 

• Must be able to lift equipment up to 50 lbs. 

• Must be highly reliable and organized, uphold a professional attitude, and adhere to company and customer policies and procedures. 

• Perform all essential duties and responsibilities in a safe, ergonomic, and ethical manner. 

• Capability to enhance existing processes and workflows, along with providing support for process documentation 

WHAT YOU'LL NEED

TRAVEL EXPECTATIONS

• Regular travel requirements (15%) for implementations and go-lives. 

MANAGEMENT RESPONSIBILITY

• None – Individual Contributor Role 

EDUCATION /CERTIFICATION

• Two-year college required or applicable trade school or commensurate work experience. 

• Any of these certifications are a plus:  

• ITIL 4 Certifications: Foundation or Specialist 

• CompTIA Certifications: A+, ITF+ 

EXPERIENCE

• 3 + years in an IT-related role (hardware/software support, asset management, or similar). 

• Experience with MDM applications (Avalanche, SOTI, Mobile Iron, Azure) a plus! 

• Experience with Zebra, Honeywell/VoCollect, and Printronix devices a plus! 

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES

Technical 

• RF Device Configuration Management, Automated Testing Tools 

• ITIL Incident Management, General Office Applications, Packaged Software, Remote Assistance Tools (SOTI, Avalanche, SplashTop, RDP/RDM) 

• Microsoft Excel 

Business 

• Innovative Solutions 

• Functional Writing, Test Plans  

• Quality Assurance & Controls, Release Management, Service Level Management, Strategic Sourcing, Technical Writing
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• WHAT YOU’LL GET

  • People First: At Golden State Foods, we're not just a company; we're a dynamic community where your talents are celebrated, and your ambitions are nurtured.
  • Values Driven: Our core values drive everything we do, creating a culture of innovation, integrity, and excellence. But we're not content with just being great; we strive for greatness in every aspect of our work.
  • People Development: At GSF we strive to continually develop our people to prepare us all for the needs of tomorrow.
  • Philanthropy & Sustainability: We're committed to making a difference beyond our walls through philanthropy and sustainability efforts across all our locations around the globe.
  • Extensive Benefits: Golden State Foods believes in a holistic approach to wellness focusing on the whole person with benefits that support those needs.