JOB SUMMARY:  Supervises day-to-day transportation functions to ensure driver performance, customer satisfaction, and that Department and Company objectives for efficiency, reliability, and productivity are met or exceeded.

ESSENTIAL FUNCTIONS:

1. Plans, implements, and monitors day-to-day transportation operations, including analysis of on-time reports, delivery reliability, off-load rate, and manpower needs.
2. Reviews and schedules daily routing of equipment and manpower to meet customer needs in terms of contractual guidelines, special deliveries, supplemental deliveries, opening orders, etc.
3. Resolves equipment failures or breakdowns, providing advice and assistance to drivers, as well as submitting appropriate reports to leasing/maintenance provider for service and repair.
4. Motivates employees, including performance evaluation, counseling, and problem resolution, to achieve a positive work environment.
5. Supervises employees, including interpretation of rules in a non-union work environment, conflict resolution, and disciplinary action as required. 
6. Updates routing programs daily, including review of drivers’ on-board computer reports to ensure that goals for efficiency and timeliness are met. (Samsara, Coretemp, Coretex 360)
7. Performs other related and assigned duties as necessary

LEADERSHIP/MANAGEMENT RESPONIBILITY

Supervises up to 50 or more employees, including hourly staff.  Oversees operations with significant impact on QCD customer relations.

PERFORMANCE CATEGORIES

• Budget
• Driver performance, including hourly off-load rate, on-time delivery, and reliability
• Customer and vendor relationships
• DOT compliance
• Teamwork within the department and across departments
• Customer satisfaction
• Safety of employees
• Safety of facility and transportation equipment

MINIMUM QUALIFICATIONS:  Education and experience equivalent to:

Education/Certification:

Prefered NOT REQUIRED: Bachelor’s degree in management, business, or psychology from an accredited college or university.

Experience:

3+  years of work experience in transportation or food distribution, including supervisory responsibilities and union work environments (preferred). 

Knowledge, Skills and Abilities

Knowledge of (B/basic; J/journey; E/expert):

• DOT regulations, policies, and procedures (J)
• On-board computer systems (J)
• Relevant safety policies, practices and procedures (J)
• Management/supervisory concepts and techniques (B)
• Project management concepts and techniques (B)
• Budgetary concepts and procedures (B)
• PC word-processing/spreadsheet software applications (B)
• Scheduling and routing (B)
• Computer-based routing systems (B)
• Shipment and distribution of food or allied products (B)
• Regional geography and customer locations (B)

Skill and ability to:

• Supervise a diverse workforce of up to 50 employees
• Resolve and report delivery issues between drivers and customers; other customer service issues
• Supervise and motivate employees in a team-based environment
• Interpret transportation operations anomalies and identify appropriate solutions
• Prepare administrative and technical documents and reports
• Work effectively in a general business environment, with a focus on high levels of quality and customer service
• Travel via airplane and drive an automobile
• Act in accordance with QCD’s Values and Creed

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