JOB SUMMARY:  Supervises day-to-day transportation functions to ensure driver performance, customer satisfaction, and that Department and Company objectives for efficiency, reliability, and productivity are met or exceeded.

ESSENTIAL FUNCTIONS:

1. Plans, implements, and monitors day-to-day transportation operations, including analysis of on-time reports, delivery reliability, off-load rate, and manpower needs. (25%)

2. Reviews and schedules daily routing of equipment and manpower to meet customer needs in terms of contractual guidelines, special deliveries, supplemental deliveries, opening orders, etc. (20%)

3. Resolves equipment failures or break-downs, providing advice and assistance to drivers, as well as submitting appropriate reports to leasing/maintenance provider for service and repair. (15%) 

4. Motivates employees, including performance evaluation, counseling, and problem resolution, to achieve a positive work environment. (20%)

5. Supervises employees, including interpretation of rules in a union work environment, conflict resolution, and disciplinary action as required. (10%)

6. Updates routing programs (XATA, CADEC) on a daily basis, including review of drivers’ on-board computer reports to ensure that goals for efficiency and timeliness are met. (10%)

7. Performs other related and assigned duties as necessary.

LEADERSHIP/MANAGEMENT RESPONIBILITY

Supervises up to 50 or more employees, including hourly staff.  Oversees operations with significant impact on QCD customer relations.

PERFORMANCE CATEGORIES

• Budget
• Driver performance, including hourly off-load rate, on-time delivery, and reliability
• Customer and vendor relationships
• DOT compliance
• Teamwork within the department and across departments
• Customer satisfaction
• Safety of employees
• Safety of facility and transportation equipment
• AIB rating

MINIMUM QUALIFICATIONS:  Education and experience equivalent to:

Education/Certification:

Prefered NOT REQUIRED: Bachelor’s degree in management, business, or psychology from an accredited college or university.

Experience:

3+  years of work experience in transportation or food distribution, including supervisory responsibilities and union work environments (preferred). 

Knowledge, Skills and Abilities

Knowledge of (B/basic; J/journey; E/expert):

• DOT regulations, policies, and procedures (J)
• Labor contracts and labor union environment (J)
• On-board computer systems (J)
• Relevant safety policies, practices and procedures (J)
• Management/supervisory concepts and techniques (B)
• Project management concepts and techniques (B)
• Budgetary concepts and procedures (B)
• PC word-processing/spreadsheet software applications (B)
• Scheduling and routing (B)
• Computer-based routing systems (B)
• Shipment and distribution of food or allied products (B)
• Regional geography and customer locations (B)

Skill and ability to:

• Supervise a diverse workforce of up to 50 employees
• Resolve and report delivery issues between drivers and customers; other customer service issues
• Supervise and motivate employees in a team-based environment
• Interpret transportation operations anomalies and identify appropriate solutions
• Prepare administrative and technical documents and reports
• Work effectively in a general business environment, with a focus on high levels of quality and customer service
• Travel via airplane and drive an automobile
• Act in accordance with QCD’s Values and Creed