JOB SUMMARY:  Monitors and ensures success of daily outbound distribution for liquid products and freight assignments.  Coordinates and communicates shipments with external freight and logistics companies. 

ESSENTIAL FUNCTIONS:

1. Schedules all appointments pertaining to liquid products outbound distribution for freight coordinators, carriers and customer DCs. Responsible for the shipping schedule of outbound distribution of liquid products. 

2. Developing and implementing schedules for outbound shipments, considering factors like delivery deadlines, capacity, and cost.

3. Communicates with internal teams, external partners, and customers regarding shipment status, potential issues, and solutions

4. Monitors outbound logistics with freight coordinators, carriers and customer DCs. Is responsible for the success of outbound logistics regarding day-to-day operations and freight assignments to specific carriers or brokers. 

5. Maintains and develops constructive and cooperative working relationships with associated freight carriers, brokers and dispatchers as well as receiving departments within customer DCs.

6. Tracking key performance indicators (KPIs), analyzing data to identify areas for improvement, and generating reports on logistics performance.

7. Records shipment data for GSF arranged carriers/brokers including appointment status (missed, delayed, on-time), and/or shipping errors.

8. Provides support to Customer Service Representatives.

9. Performs other related and assigned duties as necessary.

MINIMUM QUALIFICATIONS:  Education and experience equivalent to:

Education/Certification:

High school diploma or equivalent

Experience:

0 – 2 years of relevant work experience in customer service, or logistics environment

Knowledge, Skills and Abilities:

Knowledge of (B/basic; J/journey; E/expert):

• Proficiency in MS Excel, PowerPoint, and Word. (B)
  • Experience with D365. (B)
  • Ability to work in a fast-paced environment and meet demanding deadlines.(J)
  • Superior follow-through skills.(J)
  • Precise attention to detail.(J)
  • Outstanding organizational skills.(J)
  • Eagerness to learn and adapt willingness to ask questions.(J)
  • Verbal and written communication skills (J)

Skill and ability to:

• Communicate and coordinate effectively with internal and external customers
• Resolve customer complaints effectively and efficiently
• Work independently
• Work effectively in a general business environment, with a focus on high levels of quality and customer service

LEADERSHIP/MANAGEMENT RESPONSIBILITY

• Not applicable

PERFORMANCE CATEGORIES

• Productivity/quality standards:  (accuracy, timeliness, thoroughness)
• Productivity/quality standards:  (customer service/satisfaction and responsiveness)
• Attendance and punctuality
• Professional attitude and demeanor
• Customer and vendor relations
• Teamwork within the department and across departments
• Project/assignment standards