QCD, a 2024 "Best Managed Company," seeks a highly motivated and results-oriented Night Dispatcher to join our dynamic team within the brand-new Operations Command Center out of our Frisco, TX headquarters.

At QCD, it's all about our people. Our teams are creative, passionate, and care about innovatively supporting our customers and developing our teams. Whatever your area of expertise, you can be part of a team that's proud of its history and excited for our growth-filled future.

 We Offer

• Competitive starting salary of $22.00 per hour, with the opportunity for annual merit increases.
• Attractive 4/10 work schedule with start times at 7:00pm or 9:00pm
• Full Benefits package (medical, dental and vision), within 30 days of employment
• PTO, 401(K), EAP programs, STD/LTD, life insurance, and more
• Must be able to work weekends/holidays
• Great culture within a collaborative and supportive work environment that fosters professional growth

Requirements

• Must be flexible with working days (including weekends)
• Excellent Customer Service
• Experience in Roadnet, XRS, iBright and/or other similar systems a plus

Job Summary

This position is part of our new Operations Command Center, in our headquarters in Frisco, Texas. You will leverage fleet management tools and industry best practices to support our driver network across (approximately 1,200 drivers from 25 distribution centers in the U.S.). Support includes but is not limited to: store delivery support, route planning device troubleshooting, breakdown support and general driver/transportation support.

Note that this is a NIGHT SHIFT position when you will enjoy four (4) 10-hour shifts that likely will include weekends and some holidays. This dynamic team covers overnights for all distribution centers.  Shifts will be staggered.

ESSENTIAL FUNCTIONS:

• Receive real time communication from drivers, and provide a plan of action to ensure highest quality of service to the customer. (40%)
• Creates nightly recaps, daily supervisor hand-offs, and updates call logs. (20%)
• Responsible for real time monitoring of the QCD fleet using SAMSARA and DESCARTES and supporting distribution centers across the U.S. while tracking fuel, mileage and service time. (20%)
• Present detailed reports, dashboards and scorecards to assist management in optimizing productivity, improving service to the customer and driving cost savings (10%)
• Performs other related and assigned duties as necessary. (10%)

DESIRED QUALIFICATIONS: Education and experience equivalent to:

Experience:

2 to 3 years of work experience in transportation or food distribution, including driver interaction

Knowledge, Skills and Abilities:

• Supervisory concepts and techniques
• Microsoft Word and Microsoft Excel software applications
• Distribution of food product
• Fleet tracking, GPS or other similar systems
• Driver dispatching, scheduling and routing
• DOT regulations, policies, and procedures
• Relevant safety policies, practices and procedures
• Strong written and verbal communication
• Actionable problem solving

Skill and ability to:

• Support a diverse workforce of up to 1,200 drivers from our centralized support center
• Troubleshoot delivery issues to support customers and communicate and service issues
• Interpret transportation operations anomalies and identify appropriate solutions
• Prepare administrative and technical documents and reports
• Work effectively in a fast paced business environment, with a focus on high levels of quality and customer service
• Must be able to work overnight, weekends and holidays
• Act in accordance with GSF’s Creed and Values

LEADERSHIP/MANAGEMENT RESPONSIBILITY

Support delivery drivers throughout our distribution network via our centralized support center.  Supporting overnight delivery operations with significant impact on QCD customer relations.

PERFORMANCE CATEGORIES

• Providing driver network overnight support and actionable answers to ensure driver safety, company savings and highest quality of service to the customer
• Providing detailed communication, insight and reporting to local leadership
• Customer engagement
• Teamwork within the department and collaboration with drivers, local leaders and peers
• Safety of drivers and helpers