JOB SUMMARY:  Supervises day-to-day transportation functions to ensure driver performance, DOT requirements, customer satisfaction, and that Department and Company objectives for efficiency, reliability, and productivity are met or exceeded.  

• Must be able to work PM shift
• Must be flexible with schedule

Pay is commensurate with experience. This position is bonus eligible.

ESSENTIAL FUNCTIONS:

1. Assists supervisors and manager in planning, implements, and monitors day-to-day transportation operations, including analysis of KPI’s-on-time reports, delivery reliability, off-load rate, and manpower needs. (25%)

2. Reviews and schedules daily routing of equipment and manpower with respect to DOT regulations to meet customer needs in terms of contractual guidelines if required, order fulfillment, special deliveries, supplemental deliveries, back hauls, etc. (20%)

3. Resolves equipment failures or break-downs, providing advice and assistance to drivers, as well as submitting appropriate reports to the Penske truck leasing group for service and repair. (15%) 

4. Motivates employees, including counseling and problem resolution, to achieve a positive work environment. (20%)

5. Supervises employees, including interpretation of rules in a union work environment, conflict resolution, and advises with disciplinary action as required working closely with the transportation manager and other transportation supervisors. (10%)

6. Updates routing programs (Samsara, Paragon) on a daily basis, including review of drivers’ on-board computer reports to ensure that goals for efficiency and timeliness are met. (10%)

7. Performs other related and assigned duties as necessary.

LEADERSHIP/MANAGEMENT RESPONSIBILITY

Supervises up to 30 or more employees, including hourly staff.  Oversees operations with significant impact on GSF customer relations.

 PERFORMANCE CATEGORIES

• Budget
• Driver performance, including hourly off-load rate, on-time delivery, and reliability
• Customer and vendor relationships
• DOT/CSA compliance
• Teamwork within the department and across departments
• Customer satisfaction
• Safety of employees
• Safety of facility and transportation equipment
• IFS/DQMP rating
• Teamwork within the department and across departments

MINIMUM QUALIFICATIONS:  Education and experience equivalent to:

Education/Certification:

High school diploma or two year associate’s degree from an accredited college. 

Experience:

3 to 6 years of work experience in transportation or food distribution, including supervisory responsibilities in a non-union and/or union work environments.

Knowledge, Skills and Abilities

Knowledge of (B/basic; J/journey; E/expert):

• DOT/CSA regulations, policies, and procedures (J)
• Labor contracts and labor union environment (J)
• On-board computer systems (J)
• Relevant safety policies, practices and procedures (J)
• Management/supervisory concepts and techniques (B)
• Project management concepts and techniques (B)
• Budgetary concepts and procedures (B)
• PC word-processing/spreadsheet software applications (B)
• Scheduling and routing (B)
• Computer-based routing systems (B)
• Shipment and distribution of food or allied products (B)
• Regional geography and customer locations (B)

 Skill and ability to:

• Supervise a diverse workforce of up to 100 employees
• Resolve delivery issues between drivers and customers; other customer service issues
• Supervise and motivate employees in a team-based environment
• Interpret transportation operations anomalies and identify appropriate solutions
• Prepare administrative and technical documents and reports
• Work effectively in a general business environment, with a focus on high levels of quality and customer service
• Travel via airplane and drive an automobile
• Act in accordance with GSF's Values and Creed