MINIMUM QUALIFICATIONS: Education and experience equivalent to:
Education/Certification: Bachelor’s degree in business administration, commerce, or a related field from an accredited college or university.
Experience: Minimum 3-years’ experience in sales, customer service, project management or another comparable role.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of:
- Sales territory or region.
- Sales targeting, prospecting and account development.
- Motivation, management and development of direct reports.
- Customer service concepts and techniques.
- Order management, delivery management and sales development tracking concepts and techniques.
- Industry practices, competition and products.
- Competitive landscape and competitive activity within accounts.
- National foodservice chain accounts and network.
- Financial and accounting concepts.
- GSF products and manufacturing processes and practices.
- New customer product standards and requirements.
- Food safety, storage, and shipment of food products.
- Distribution concepts and techniques.
- Product liability, government food safety guidelines, and customs regulations.
- Quality assurance techniques and applications.
- PC word processing and spreadsheet software applications.
Skills and Ability to:
- Effectively communicate verbally and in writing.
- Make sales presentations to customers and GSF sales management.
- Proactively manage sales budgets and make recommendations for volume corrections when necessary.
- Develop detailed sales plans, forecasts and reports.
- Analyze customer service-related problems where appropriate and generate possible solutions.
- Resolve customer complaints effectively and efficiently.
- Communicate and coordinate effectively with customers and sales management verbally and in writing.
- Demonstrate maturity, strong presentation, poise, and enthusiasm.
- Work within a flexible schedule.
- Lead informative customer tours of the GSF facilities.
- Prepare a variety of comprehensive administrative and technical documents.
- Interact effectively with customers at all organizational levels.
- Work effectively in a general business environment with a focus on high levels of quality and customer service.
- Work independently.
- Frequent travel via automobile or airplane throughout the United States
- Make rational decisions in support of, and consistent with, company policies and procedures.
- Develop long-term relationships with customers.
- Relocate to another location if/when assigned by GSF management.
- Act in accordance with GSF’s Values and Creed
PERFORMANCE CATEGORIES:
- Productivity and quality standards: budgeted and projected sales revenue goals.
- Productivity and quality standards: attainment of assigned profitability goals.
- Productivity and quality standards: customer service / satisfaction.
- Productivity and quality standards: site visits.
- Productivity and quality standards: responsiveness and reliability.
- Productivity and quality standards: accuracy, timeliness, thoroughness.
- Communication.
- Budget and cost containment.
- Professional attitude and demeanor.
- Customer and vendor relations.
- Reasonable and predictable attendance.
- Project and assignment standards.
- Teamwork within the department and across departments.