The Warehouse Senior Manager will lead strategic initiatives aimed at continuous improvement, process standardization, and system implementations across the company’s distribution network, specifically for last-mile delivery to quick-service restaurant clients. This role will oversee critical projects, including Warehouse Management System (WMS) upgrades, implementation of engineered labor standards (ELS), Facility Stewardship including new construction builds & racking projects, and other technology-driven innovations. Collaborating closely with field operations, this position will focus on driving operational efficiencies and standardizing best practices across multiple locations, ensuring scalability and alignment with company goals.

ESSENTIAL FUNCTIONS

• Process Standardization:Lead efforts to standardize warehouse processes across the distribution network, ensuring consistent execution of best practices, policies, and procedures.
• Continuous Improvement:Drive continuous improvement initiatives aimed at increasing efficiency, reducing costs, and enhancing service levels. Use Lean, Six Sigma, and other methodologies to identify and address inefficiencies across warehouse operations.
• WMS & Technology Integration:Spearhead the deployment and optimization of Warehouse Management Systems (WMS), ensuring alignment with operational goals and working with IT teams for smooth integration. Continuously evaluate new technologies to improve automation, inventory management, and reporting.
• Engineered Labor Standards (ELS): Lead Industrail Engineer in the development and implement engineered labor standards across all distribution centers. Collaborate with field teams to monitor performance, establish labor productivity metrics, and use data-driven insights to optimize workforce planning.
• Field Project Management: Oversee major field projects such as facility expansions, layout optimization, and equipment upgrades. Act as the liaison between headquarters and field teams to ensure alignment of project goals and adherence to timelines and budgets.
• Data Analytics & Reporting: Leverage data to provide insights into warehouse performance. Implement dashboards and reporting tools to track key performance indicators (KPIs), such as labor productivity, inventory accuracy, and order fulfillment rates.
• Cross-Functional Collaboration: Collaborate with Procurement, Logistics, IT, and Field Operations teams to ensure alignment on continuous improvement initiatives. Communicate project updates and performance metrics to senior leadership.
• Compliance & Safety Standards: Ensure that process improvements align with regulatory requirements and safety standards. Partner with the Safety and Compliance teams to implement best practices and reduce operational risks.
• Team Leadership:As a an ambassador of the GSF Creed and Values, lead, motivate, and develop distribution teams to achieve business and performance goals.
• Stakeholder Management:Collaborate with Centers of Excellence and key stakeholders to align distribution strategies with overall corporate objectives.
• Onboard Business:Efficiently lead the onboarding of new customers and the expansion of distribution services to new markets and regions.
• Performance Metrics:Monitor key performance indicators  and data analytics for distribution operations to assess effectiveness, implement improvements and ensure standardization.
• Sustainability:Lead efforts to operate in an environmentally sustainable manner. This includes reducing the environmental impact of warehousing and distribution processes, implementing waste reduction measures, and overseeing initiatives to achieve sustainability targets.

KEY MEASURES OF SUCCESS

• Process Standardization:  Measurable standardization across warehouse operations, including steamlining process across different customer concepts.
• Operational Efficiency: Measurable improvements in operational processes leading to reduced costs, meeting or exceeding key performance indicators (KPIs) and enhanced service quality.
• Financial Performance: Achievement of P&L targets and productivity leading to the overall financial health and growth of the company.
• Project Management:  Measurable performance with delivering against all project timelines.

WHAT MAKES THIS ROLE GREAT

• Impact and Influence: This role offers the opportunity to significantly impact the company’s growth, profitability and efficiency across major markets in the United States.
• Leadership and Development: Lead a dynamic team in a critical sector of the business, with opportunities for professional growth and development.
• Strategic Contribution: Direct contribution to the strategic direction and success of QCD, influencing people and performance outcomes.

LEADERSHIP RESPONSIBILITY

• Direct: Sr Manager and Managers within Headquarter roles
• Indirect: WMS Analysts and Refrigeration Systems Manager. Influence management across all 24 General Managers

QUALIFICATIONS AND SKILLS

• Education: Associate’s degree or applicable commensurate work experience, Bachelor's degree in Business Administration or related field preferred.
• Experience: A minimum of 7 years of proven success in warehouse/distribution management, managing and leading one or multiple distribution centers
• Strategic Thinker: Ability to see the big picture and plan multiple steps ahead, including the use of analytics and data to drive decisions.
• Proven Leader:  Demonstrated experience leading and developing teams and managing large-scale operations efficiently.
• Results Oriented: Strong focus on achieving business and performance goals.
• Excellent Comunicator: Ability to communicate effectively with all levels of the organization and with external partners.
• Adaptable and Resilient: Capable of managing complexity and uncertainty in a dynamic business environment.
• Travel Requirements: Willingness to travel 50% within and outside of designated region.