1.        Business Requirements

·        Follow a standard, structured process for the gathering and prioritizing business requirements.

·        Interview business users and SMEs to determine business requirements.

·        Analyze business unit existing systems and flows of data.

·        Develop and maintain information and documentation related to developing and modifying business processes and systems.

·        Engage in data modeling, technical analysis, and research alternatives for development of business requirements.

·        Translate requirements into highly specified project briefs or requirements packages.

·        Provide input into the development of business case and justification documents working with Business Consultants.

·        Detail the operations the system will perform, and the way data will be viewed by the user, present their design to the client and, once it is approved, collaborate closely with the client team to implement the solution.

·        Support the development of business justification documents from an IT perspective.

·        Provide costing/sizing for enhancement requests with collaboration across the IT organization.

20%

2.        Business Solutions Design

·        Identify options for potential solutions and assess them for both technical and business suitability.

·        Create logical and innovative solutions to complex problems.

·        Draw up specific proposals for modified or replacement systems.

·        Ensure applications are designed to support instrumentation objectives, rapid enhancement objectives and will provide superior user experiences.

·        Produce project feasibility reports.

·        Collaborate closely with Architect, Application Development, and business units to ensure technical compatibility and user satisfaction.

·        Discuss findings with the business unit and design an appropriate improved IT solution.

·        Present design proposals/solutions to clients.

·        Proactively identify solutions to address potential systems, design, or business process issues and present to both IT and business stakeholders.

·        Understand current system limitations, pain points, and identify technical and process solutions to address root causes of issues.

15%

3.        Business Solutions Testing

·        Develop the testing schedule and plan for the solution.

·        Create business and application use cases.

·        Investigate new features of application and related technology before release, providing feedback to application development as appropriate.

·        Conduct standard systems testing and user-acceptance testing.

·        Ensure changes are properly tested, communicated, schedule and released to minimize any impact to the enterprise.

·        Investigate new features of application and related technology before release, providing feedback to application development as appropriate.

20%

4.        User Training and Support Day to Day Operations

·        Develop user training manuals and other aids to streamline the uptake of the new system or changes.

·        Providing training to users of the new system or information on the enhancements/features introduced.

35%

5.        Resource Management

·        Coordinate the work efforts, scheduling, and prioritization for cross-team resources.

·        Effectively transition knowledge to other members of the team to help grow the organization.

·        Train and mentor other team members in team standards, processes, and methodologies as appropriate.

·        Support the professional development of other team members.

·        Identify relevant training needs for the IT organization.

·        Provide input into the scheduled performance review process.

·        Suggest and lead areas for improvement in internal processes as appropriate.

·        Provide input into the decision-making process for the team.

·        Function as point person on behalf of the team and gain the trust and confidence of other team members as appropriate.

10%

6.        Additional Responsibilities

·        Accountable for properly following all IT standards, processes, and methodologies as applicable including but not limited to Quality Assurance (QA), Project Management Life Cycle (PMLC) and Software Delivery Life Cycle (SDLC).

·        Other responsibilities and accountabilities may be assigned based on business and organization needs.

Varied

Expert

·        Application Configuration Management

·        Automated Testing Tools

·        ITIL Incident Management

Proficient

·        Application Integration and Compliance

·        Data Transport

·        General Office Applications

·        Information Security

·        Packaged Software

·        Remote Assistance Tools

·        SOA Strategy

·        User Interface Design

Basic

·        Client/Server Systems

·        High Availability

·        Infrastructure Technology

·        Microsoft Project

·        Business Continuity

·        Code Management

Expert

·        Innovative Solution Development

Proficient

·        Microsoft Applications

·        Business Acumen

·        Business Alignment

·        ITIL

·        Project Management Methodology (PMM)

·        Requirements Definition

·        Risk Management

·        Systems Delivery Life Cycle (SDLC)

·        Technical Writing

·        Test Plans

Basic

·        Quality Assurance & Controls

·        Release Management

·        Service Level Management

·        Strategic Sourcing

·