The QCD Senior Manager, Training and Learning will lead and implement the development of a training and learning strategy for all QCD Distribution Centers and Shared Services associates and leaders to drive best in class operations and a positive learning culture. This role’s reach will impact over 2,700 hourly associates and approximately 300 leaders.
The ideal candidate for this role is an experienced and passionate leader who cares deeply about developing others to succeed and is excited by the opportunity to create innovative, relevant, data-driven learning experiences for new and experienced associates across QCD.
In partnership with operations leaders, this position will introduce and lead the QCD Training and Learning function, oversee the development and implementation of standardized operating procedures for key roles, particularly hourly roles such as warehouse and driver associates, and utilize technology and data to lead the training of associates. In addition, will introduce relevant training KPIs to allow location and executive leaders to monitor progress, continuously improve, and ensure training compliance.
The Senior Manager, Training and Learning will maintain a healthy external network to stay in tune with learning trends, systems, vendors, technology and continuous improvement processes to ensure relevancy, and will measure the success of the programs implemented and iterate accordingly.
Day in the Life:
Skill and ability to:
Software Powered by iCIMS